Terms of Service

These Terms are a public offer by Sharapudin Sharapudinov (“we”, “the Administration”) addressed to anyone who wishes to use the JustMess barter platform, the messenger built into it and the Pixel Garden game (together, “the Service”).

JustMess is a place where people find each other in order to swap things: one user posts a listing — “what I give ⇄ what I want” — another proposes their side of the swap, and from there the two of them arrange it themselves. The messenger and calls exist so that they can agree on the details and judge each other’s reputation; the Pixel Garden game adds in-game items to the things that can be swapped.

By using the Service you confirm that you have read these Terms and agree to them. If you disagree with any part of them, do not register and do not use the Service.

This is a translation. The Russian edition at https://justmess.chat/terms is the authoritative one; in case of discrepancy the Russian text prevails.

1. Definitions

• Service — the JustMess barter platform (web, mobile and desktop apps) together with the built-in messenger and the Pixel Garden game.
• User — a person who has registered an account.
• Listing — a swap offer published by a user: what they are prepared to give and what they want in return.
• Proposal — another user’s response to a listing, including a counter-offer.
• Swap (deal) — an exchange agreed by both sides of a listing and confirmed in the Service by each of them.
• Escrow — the temporary freezing of participants’ in-app currency for the duration of a deal.
• Content — anything a user creates, uploads or transmits through the Service: listings and their photos, messages, files, images, video, voice recordings, stories, profile wall entries, comments, reviews, profile name and bio.
• In-app currency — the JUST and Roots units of account and virtual items that exist only inside the Service.

2. Age

You may use the Service from the age of 13.

• if you are under 14 and located in Russia, you may register only with the consent of a parent or other legal guardian, who accepts these Terms on your behalf;
• if you are in the European Economic Area or the United Kingdom and under 16 (or under the digital consent age set by your country’s law), guardian consent is likewise required;
• if local law sets a higher minimum age, that age applies.

By registering you confirm that you meet the required age or have obtained guardian consent. If we learn that an account is used by someone below the permitted age without such consent, we may block it and delete the data.

Swapping things means meeting a stranger. We strongly advise minors to do so only in a public place and accompanied by an adult.

3. Your account

Registration requires an email address, a username and a password. You agree to provide accurate information and keep it up to date.

• you are responsible for keeping your password safe and for everything done under your account;
• you may not share access to your account or create accounts automatically;
• you may not impersonate another person or organisation, including in your name, avatar or bio;
• you may not create additional accounts to evade a block, influence your own rating or fabricate reviews;
• if you suspect a compromise, change your password immediately, end other sessions in settings and, if needed, write to justapp4u@gmail.com.

You choose your city yourself from a reference list of cities; it is used to show you listings nearby. You may change it or leave it unset, in which case the feed shows listings without any geographic filter.

We may require email verification and use anti-automation protection (a CAPTCHA).

4. Our role: we are not a party to the deal

We provide the venue — a meeting place and the tools for it: a feed of listings filtered by city, search, messaging and calls, escrow for in-app currency, reviews, ratings and a dispute procedure.

The swap agreement is concluded between users directly. We take no part in it — not as seller, not as buyer, not as broker, not as commission agent and not as carrier.

• we do not own the things you swap, we do not store them, inspect them or transport them;
• we do not vet the item beforehand and we do not confirm its authenticity, quality, completeness, working condition, provenance, or that it may lawfully be transferred;
• we do not verify users’ identities and do not confirm the accuracy of what they say about themselves;
• we do not guarantee that a swap will happen, that the other side will turn up, or that the item handed over will match its description.

We act on well-founded reports and work through disputes with the tools of the venue (section 8), but we are not a substitute for a court, the police or an expert appraisal.

5. Listings and swaps

A swap works like this:

1. A user publishes a listing: what they give, what they want in return, photos, a category and a city.
2. Another user sends a proposal — an item of their own, JUST in-app currency, or both.
3. The author of the listing accepts one of the proposals; a deal is created and the listing becomes reserved.
4. The parties arrange the details in chat and hand the items over.
5. Each party confirms the swap in the Service. Once both have confirmed, the deal is complete and the participants may review each other.

Escrow. If JUST in-app currency is part of a swap, it is frozen on the giving party’s balance when the listing is published or the proposal is sent, and is credited to the recipient only after both parties confirm the swap. If the proposal is declined or withdrawn, or the deal is cancelled, the frozen units return to their owner.

Platform fee. We charge a fee on swaps involving JUST. The current rate is 5 % of the amount transferred; it is always shown in the interface before you confirm anything and is fixed at the moment of freezing — a later change of rate does not affect a deal already under way. The fee is paid by the giving party: the recipient receives the amount net of it. We may change the rate for the future, showing the new value in the interface. The fee is charged in in-app currency and is not a payment in the monetary sense.

Deal deadline. If both parties do not confirm within the set period (7 days by default), the deal is cancelled automatically: the frozen units go back to their owners and the listing is withdrawn.

Handover. The time, place and manner of handover — and any transport it needs — are for the parties to decide. We take no part in it, are not responsible for it and do not reimburse its costs.

We may withdraw a listing, reject a proposal or cancel a deal if the listing breaks the law, these Terms or the Community Guidelines, including the list of items that may not be swapped.

6. Responsibility for the item

By publishing a listing or sending a proposal you confirm that:

• the item belongs to you or you are otherwise entitled to dispose of it;
• the item is not stolen, pledged, seized or otherwise encumbered, and its identifying marks have not been altered;
• the item may lawfully be transferred under the legislation of the Russian Federation and, if you are in another country, under the law of that country as well;
• the description, photos and stated condition are accurate, including any defects, missing parts and repairs known to you;
• handing the item over infringes no third-party rights, including intellectual property and trademark rights.

The list of what may not be swapped is set out as a separate section of the Community Guidelines and forms part of these Terms. The list does not replace the law: if an item is restricted but is not named in the list, the restriction still applies.

We do not give legal advice and do not assess the lawfulness of any particular swap. If you are unsure whether an item may be swapped, do not list it.

Any obligations towards the state that may arise for you out of a swap are yours to discharge.

Breaching this section is grounds for withdrawing the listing, cancelling the deal and restricting or blocking the account.

7. Reviews and ratings

After a completed swap its participants may rate each other from 1 to 5 and leave a written review. Those ratings add up to a public rating shown on the profile and on the listing card.

• only a party to a completed deal may leave a review, and only about the other party;
• one review stands per person: a repeat review replaces the previous one rather than adding to it;
• a review is its author’s personal opinion and the author answers for it; we do not verify the circumstances it describes;
• rating manipulation, arranged mutual reviews, fake deals staged for a review, and demanding that a review be left or removed under threat are prohibited;
• we do not remove a review merely because its subject dislikes it, but we do remove reviews that breach the Community Guidelines and may exclude ratings obtained in breach of the rules.

8. Disputes between users

A dispute about a swap is a dispute between its parties. We are neither a party to it nor an arbitrator in the legal sense, but we provide the tools to sort it out.

Any participant may report a user, a listing, a deal or a review. The report opens a discussion involving both sides and a representative of the Administration, so that the other side sees the claim and can answer it.

The outcome can only be a measure of the venue: returning or releasing frozen in-app currency, cancelling the deal, withdrawing the listing, removing a review, restricting or blocking an account. We cannot compensate the value of an item, award damages or order a party to hand anything over — that is for a court.

We handle such requests within a reasonable time, normally 30 days. Our decision does not deprive you of the right to go to court or to the police; where there are signs of a crime, you should go to them straight away.

9. In-app currency and virtual items

JUST, Roots, game items, cosmetics and any other in-app units are Service functionality — not money, not electronic funds, not securities and not cryptocurrency.

• they have no monetary value and cannot be exchanged for money or withdrawn outside the Service;
• you receive a limited, revocable, non-transferable right to use them inside the Service — you do not own them;
• we may change their quantity, earning rates and rules of use, and cancel units obtained in breach of the rules or through an error, a malfunction or exploitation of a vulnerability;
• if an account is blocked or deleted, unused units and items are forfeited without compensation.

Using the Service to settle in real money is prohibited: trying to arrange a cash payment for an item outside the platform breaches the Community Guidelines and is grounds for a block. Prepayment outside the escrow mechanism is the single most common fraud scenario, and there we will not be able to protect you.

10. Messenger, channels and your content

The Service includes private and group chats, channels, audio and video calls, stories, profile wall entries and notes. They exist so that the parties to a swap can agree on the details and form a view of each other, but they are subject to the same rules as the rest of the Service.

You keep the rights to the content you create. We claim no ownership of it.

So that the Service can technically work, you grant us a free, non-exclusive licence to store, reproduce, process and transmit your content — strictly to the extent needed to deliver it to its recipients, display it to you and operate the Service’s features (for example, generating previews, transcoding, backups). The licence lasts while the content is in the Service and ends when it is deleted, subject to the technical time needed to purge backups.

When you publish content in public areas (listings, channels, stories, your wall and profile) it becomes available to other users, sometimes to unauthenticated visitors, and may be copied by them. The same applies to your city, your rating and the reviews about you.

You are responsible for your content: for having the rights to it and for its compliance with the law and the Community Guidelines.

11. Unacceptable use

The full list of prohibited content, behaviour and swap items is in the Community Guidelines, which form an integral part of these Terms. In addition, you may not:

• break the law or infringe the rights of others, including copyright and neighbouring rights;
• interfere with the Service: scan it, overload it, bypass rate limits, exploit vulnerabilities, decompile or modify the apps except where the law expressly allows it;
• scrape data automatically, including bulk extraction of listings and contacts, or build unofficial clients that disrupt the Service;
• send spam or mass-create chats, channels, listings and accounts;
• use the Service for fraud, phishing, malware distribution or to evade blocks placed by other users.

If you find a vulnerability, report it to justapp4u@gmail.com and do not use it to access other people’s data.

12. Paid features, payment and refunds

Some features of the Service may become paid. The price, what it covers and how often you will be charged are always shown before confirmation, and you are only charged after you explicitly confirm. Prices include tax unless stated otherwise next to the price.

Who takes the payment. For purchases inside the mobile app, the seller is the app store (Apple App Store, Google Play) under its own rules, including its refund policy; refund requests in that case go to the store. For payments on the website, the payment is taken by the payment provider we have engaged — it handles your card details, we never receive them, and its own privacy policy applies to that processing.

Subscriptions. A subscription renews automatically until cancelled. You can cancel renewal at any time in the settings of the Service or of the app store; the period already paid for runs to its end. We give at least 30 days’ notice of a price change, and you may cancel renewal before the new price takes effect.

Right of withdrawal for consumers in the EU and the UK. You have 14 days to withdraw from the contract without giving a reason. If you start using a paid feature before that period expires, you agree to immediate performance and lose the right of withdrawal as to what has already been supplied — this is confirmed separately in the payment screen.

Refunds otherwise. If a feature was not delivered, was materially defective or you were charged in error, write to justapp4u@gmail.com with “Refund” in the subject. We review within 30 days and refund by the method we received payment. In-app currency, items credited for it and one-off features already consumed are not refundable, except where the law requires otherwise.

Taxes. We withhold and remit taxes where the law requires us to. Taxes on your own income — including from swaps with other users — are yours to pay: we are not your tax agent and do not file returns for you.

The Service displays advertising — promoted channels, profiles and listings from within the Service itself. Such slots are labelled “Ad”. We do not build an advertising profile of you and do not pass your data to advertisers: they see only aggregate impression and click statistics. Details are in section 5 of the Privacy Policy.

The platform fee on swaps is not a paid feature; it is charged in in-app currency and described in section 5.

13. Moderation, restrictions and appeals

We may, without prior notice, remove content, withdraw a listing, restrict access to features and suspend or permanently block an account if the content, the item offered or the behaviour breaks the law, these Terms or the Community Guidelines, or endangers other users or the operation of the Service.

When we impose a restriction we tell the user what exactly was restricted, on what ground, whether it followed someone else’s report or our own initiative, whether automated means were used, and how to challenge it. The procedure and time limits are in section 7 of Copyright and rights-holder complaints.

You have 6 months to appeal: write to justapp4u@gmail.com from the address registered to the account. Appeals are reviewed by a person, and we normally reply within 30 days. If the decision was mistaken, the restrictions are lifted.

We are not obliged to pre-screen all user content and all listings, but we do act on well-founded reports. How to report illegal content and copyright infringement is set out in Copyright and rights-holder complaints.

14. Rights in the Service

The software, design, interfaces, graphics, sounds, 3D models, trademarks and other elements of the Service belong to us or are used by us lawfully. These Terms grant you no rights to them other than the right to use the Service for its intended purpose.

The Service is also built from open-source components; their authors and licences are listed on the Open-source licences page. The terms of those licences prevail over this section as regards the components concerned.

If you believe material in the Service infringes your rights, the procedure is in Copyright and rights-holder complaints.

15. No warranties, limitation of liability

The Service is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, the preservation of messages and files in the event of a failure, or that the Service will suit your particular purposes.

We are not liable for the content and actions of users, for swaps between them or for their consequences — including the quality, completeness, provenance and lawful transferability of the items handed over, a no-show at a meeting, a refusal to hand an item over, and any harm caused in the process. Nor are we liable for the content of third-party sites we link to, or for losses caused by your own breach of security practice (for example, sharing your password or settling outside the platform).

To the maximum extent permitted by applicable law, our liability is limited to the amount you actually paid for paid features in the 12 months preceding the event. Nothing here limits liability that cannot be limited by law, or consumer rights granted by mandatory rules.

We may suspend the Service for maintenance and updates, trying to keep disruption to a minimum.

16. Termination

You may stop using the Service and delete your account at any time — see Deleting your account and data. If you have an unfinished deal or an open dispute at that moment, erasure is postponed until it is resolved: otherwise the other side would be left without evidence.

We may discontinue the Service or particular features, giving notice in advance where possible.

17. Changes to these Terms

We may change these Terms. The current edition is always available at https://justmess.chat/terms with its date. We will announce material changes inside the Service or by email at least 7 days before they take effect.

Continuing to use the Service after the changes take effect means you accept the new edition. If you disagree, delete your account.

18. Export controls and sanctions

The owner of the Service is located in the United States, so U.S. export law and the sanctions administered by the Office of Foreign Assets Control (OFAC) apply to the Service, as do any other restrictions that apply to you.

By using the Service you confirm that you are not subject to such restrictions, that you are not acting for a person on a sanctions list, and that you will not use the Service for purposes prohibited by export law.

If such restrictions turn out to apply to you, we may suspend or terminate access to the extent necessary. This is not a judgement about you and not a penalty — it is compliance with law that binds the owner of the Service.

19. Governing law and disputes with us

The owner of the Service is an individual residing in the State of California, USA. These Terms are governed by the law of the State of California and the federal law of the United States, without regard to conflict-of-law rules; disputes are heard by the courts of Santa Clara County, California.

This section concerns disputes with the Administration. Disputes between users about swaps are covered by section 8 and by the law applicable to the users’ own relationship.

A pre-court claim is mandatory: send it to justapp4u@gmail.com; we reply within 30 calendar days.

This does not deprive you of your consumer rights at your place of residence. If you use the Service from Russia, the EEA, the UK or another country, the mandatory rules of your country continue to apply and you may bring proceedings before the courts of your place of residence.

20. Details and contact

Owner of the Service: Sharapudin Sharapudinov (an individual).

Address for correspondence: 2761 Lavender Terrace, San Jose, CA 95111, USA.

Email: justapp4u@gmail.com.

The same address serves as the address of our designated copyright agent and as the single point of contact for users and public authorities under the EU Digital Services Act — see Copyright and rights-holder complaints. Communication is in English or Russian.

Edition of 2026-09-09.